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Faculties & Departments
Computer Centre
Computer Assistant Information
Computer Assistants (CA) Responsibilities
Public Access Computer Rooms (PACR)
Computer Assistant Application Form
User Support
Computer Assistants (CA) Responsibilities
The Computer Assistants report to the Computer Centre User Support Manager.
The Computer Assistants are responsible for the following areas:
General
- Offer advice and support to the users in the PACR
- Assist User Support staff in various projects
- Attend training sessions given by User Support or provided by the Computer Centre
- Observe and comply with the Health and Safety regulations
- Clean all computer equipment – screens and printers in particular
- Keep PACRs tidy
- Log all faults with PACR advisor or Helpdesk
- Update of diary essential, it can be the only form of communication between some CAs and provides a record of PACR movements
- Print out booking sheets and place in the folders provided
- Check that the correct signs are up for classes and take them down when class is over
- If there is a particular problem with a student that you cannot deal with and you are going to send them on to another CA, please inform that CA by way of the diary or E-Mail, or phone
- Update calendar as needed
Housekeeping
- When paper is delivered, unload all boxes and shelve reams of paper, flatten boxes for recycling
- Keep rooms tidy and safe, align chairs, check stray wires, pickup cans, papers etc
- Throw out empty boxes as used
Administration
- Ensure that the current timetables are displayed and booking forms are kept up to date
- Ensure that all queries that cannot be dealt with are logged in Remedy.
Technical
- First step troubleshooting of computer / computer periphery / printer
- First step troubleshooting of Operating System / Standard Applications
Printing
- Changing of drum/toners/paper
- There is still quite a lot of life left in a toner after 'change toner' message shows, keep an eye on quality of print before changing
- Reset printer after drum change
- Record printer counts each morning and e- mail to PACR advisor
Consumables
- Regularly check printers for paper and error messages
- Regularly check supplies and ordering of same i.e. paper/cards/drums/toners etc
- Check there is enough paper left in press for next shift, if running low please order from reception
Organisation
- Ensure that reserved PACRs are available for the booked class
- Assist lecturers and tutors in classes where appropriate.
Cash-Handling / Vending Machine
- Regularly check the vending machine to see if cards need to be re-stocked
- Regularly check if the vending machine is full of coins, if it is full put the coins into a cash bag and leave it locked inside the vending machine and inform reception (or leave a message if Reception isn’t open). Reception will make sure the cash is collected at the earliest opportunity
- Ensure there is enough change in the cash box
- A notebook will be provided in each cashbox. This is to be filled out if a CA takes money from the cashbox to top up their own card which is used while assisting students
Last edited: Friday, 07-Nov-2008 11:15:05 GMT